Abney Insurance Agency values our customers and wants to protect them and our employees from the spread of this virus. As such, we are going to allow some of employees to work from home wherever possible.
Here are a few procedures that will help insure excellent customer service:
If you need to make a payment on your policy, please call it in directly to the insurance company or make payment on their website. The invoice will have the toll- free number and/or the website address.
For service questions regarding your policy send your email to the following email addresses:
- Commercial – firstname.lastname@example.org
- Personal Lines – email@example.com, firstname.lastname@example.org, Shelly.email@example.com
If you have a claim during this time, please call in your claim directly to the carrier. The auto claim number is on your Florida ID card. The homeowner’s toll -free claim number can be found on the attached carrier claim number listing.
In the days and weeks to come, we may have to close the office. We are sorry for any inconvenience. We will be checking the phone messages and will get back to you as soon as possible.
We appreciate your understanding and co-operation.
The Abney Team